I wanted to learn more about the business problems that they are aiming to solve, and their new solutions. In their view, customers now expect a holistic experience through the discovery, shopping and experience journey. For millennials, in particular, delivering a great product in a brick and mortar shop is no longer enough– they need a post-purchase experience. Hyghlyne technology, via a mobile device, aims to allow brands to do this in a seamless way. They see a costly fracture for brands in using a plethora of platforms, devices and channels to achieve these goals. The powerful insight for me, was that if you are spending money on a customers’ discovery, their shopping experience and finally their experience and you don’t tie it all together, you are giving part of the house away for free.
Many of the MadTech companies are providing a technology solution. It’s crucial for the B2B purchaser of the product to be in a position to enable the technology. If you are a brand or store and don’t know your customers well and have lost your way in speaking to them or have no idea what your customer experience is, even with the best technologies in the world you are still dead in the water. So MadTech offers all kinds of new ways to reach your customer, for all you brand strategists or CMOs who understand their demographic, MadTech is just another tool in your arsenal and your job is still safe.
By Ashok Parekh, Director of Investment Services